Why we started

Inspired by
simple problems

For Mohammed Al-Sabagh, the inspiration for Helpdesk stemmed from a recurring issue. After years of daily tech support requests from family members, he sought an alternative solution. Despite searching for a platform designed to help the older generation navigate today’s technology, he found nothing suitable.

That’s when the idea for Helpdesk was born.

Leveraging his skills in C# and XAML, Mohammed began developing Helpdesk as a side project. Ironically, during the development process, the IDE he was using stopped offering support, leaving him stuck on a coding challenge—the very type of problem Helpdesk was meant to solve. This experience drove him to pursue Helpdesk as more than a side project.

Soon after, he partnered with his long-standing friend Mohammed Al Maawali, combining resources to bring on a development team. From their headquarters in the Dubai International Financial Center (DIFC) Innovation Hub, the two are committed to making real-time assistance accessible worldwide for the masses.