Your Questions Answered.

Depending on wether you’re a subscription user or pay-as-you-go, you’ll either be charged a monthly subscription fee depending on your plan or a one time payment after each call (authorized prior to the call). However, your satisfaction is our top priority. You’ll only be charged when the task or troubleshooting is completed to your standards.

Helpdesk uses geolocation to connect you with the closest available helper, minimizing cultural, linguistic, and regional differences that could affect the quality of assistance. This ensures users receive localized, relevant help. For example, setting up a TV in the UK might follow different procedures than in Saudi Arabia, making local knowledge essential for effective guidance.

Helpdesk is available on both mobile and desktop, making it easy to get support from your smartphone, tablet, or computer

We vet our helpers based on their chosen category. For example, basic technology helpers must have general knowledge, while driving helpers must have a background in car maintenance.

Absolutely! Each session includes a written summary and recording, saved directly in your profile. That way, you can revisit the guidance anytime you need.

Yes. After each session, you’ll have the option to rate your helper. Your feedback will help us maintain our high quality standards and reward top-rated helpers.

Helpdesk is available globally. Wherever you are, Helpdesk will connect you to a friendly nearby helper with the expertise you need.

For new users in need of a helping hand, we invite you to sign up today and access instant help. For aspiring helpers, we encourage you to apply so we can begin our vetting process.